EP 78: Creating a Strong Cancellation Policy
As a bodywork therapist, you know that dreaded feeling when your perfect work day gets turned around by a last-minute cancellation.
Cancellations can be so discouraging — somehow, we always feel like it’s our fault and we don’t want to face the painful process of dealing with them.
On today’s episode, I’ll share with you my own cancellation policy, and ways that you can set up your practice, so that cancellations are less painful for you and your business.
Remember, if you come from your heart, you can be both firm and kind with your policies and you can do it with intention.
“Being firm doesn’t mean being a jerk, and being kind doesn’t mean being a doormat. Being firm and being kind are not mutually exclusive.”
This week on the Do It With Intention Podcast:
The 2 parts to a great cancellation policy.
What to do when somebody cancels to keep the process as smooth and painless as possible for both you and the client.
My standard email I send clients after a cancellation to collect payment.
How writing a clear, concise, cancellation policy that you consistently enforce will result in fewer cancellations.
Resources from this episode:
Read my sample cancellation policy in the Business Toolkit
Have a question you’d like answered on the podcast? Shoot me an email!
FREE TRAINING!
Ready to go from surviving to thriving in your bodywork business?
I know you may feel exhausted right now, trying to do All. The. Things. to get new clients.
But what if you didn’t have to spend all your time trying to bring new clients in the door? What if there was a better way to fill your massage or bodywork practice?
I invite you to join me for a FREE masterclass: How to Grow Your Bodywork Business Without Constantly Hustling for New Clients!
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You’ll learn a better way to fill your practice so you can do the work you love and make a great living doing it. Join me today!
Thanks for tuning into the Do It With Intention podcast! Get more inside scoop on creating a profitable and sustainable massage or bodywork business by connecting with me on my website for even more resources you can use, and be sure to share your favorite episodes on social media.
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Now it’s time to get out there, build your business, and DO IT WITH INTENTION.
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