EP 127: STICKY SITUATIONS -- When a Client Says She Needs to Reschedule (and then doesn't)

 

All bodywork therapists have clients asking to reschedule their appointments – it’s part of running a business. But there are ways you can respond to these clients so they are encouraged to book their next session.

As we continue the series on sticky situations in your bodywork business, today’s episode will give you comfort and confidence to respond to and follow up with clients who need to change their appointments.

I’ll even give you some tips on ways to respond to clients that need a break from your bodywork so that you still have chances to reconnect down the road.


“When a client says they want to take a break from your bodywork therapy, that is very common – it happens all of the time to every therapist and 90% of the time it has nothing to do with you or your work.”


This week on the Do It With Intention Podcast:

  • How not to respond to a client cancelling their appointment.

  • The best way to get permission from your clients to follow up on rescheduling an appointment.

  • What to say when a client says they need a break from your bodywork services.


Resources from this episode:

FREE TRAINING!

Ready to go from surviving to thriving in your bodywork business?

I know you may feel exhausted right now, trying to do All. The. Things. to get new clients.

But what if you didn’t have to spend all your time trying to bring new clients in the door? What if there was a better way to fill your massage or bodywork practice?

I invite you to join me for a FREE masterclass: How to Grow Your Bodywork Business Without Constantly Hustling for New Clients!

Grow Your Business is an on-demand training where you’ll learn 3 key strategies you need to grow your massage or bodywork business with integrity and intention. (no sleazy pushy sales tactics!)

You’ll learn a better way to fill your practice so you can do the work you love and make a great living doing it. Join me today!


Thanks for tuning into the Do It With Intention podcast! Get more inside scoop on creating a profitable and sustainable massage or bodywork business by connecting with me on my website for even more resources you can use, and be sure to share your favorite episodes on social media.

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Now it’s time to get out there, build your business, and DO IT WITH INTENTION.

Other ways to enjoy this episode:

 
Mindy Totten