EP 55: WHAT TO SAY When a Client Cancels

 

As a small business you may occasionally find yourself in sticky situations where you don’t know what to say or do. My students share these situations and we work through them together inside The Bodywork Project, but I wanted to give all of my listeners some guidance on some of the most common scenarios you may find yourself in.

I begin this series focusing on what to say when a client cancels an appointment. In today’s episode I’ll guide you through a few responses to help you to feel confident with your boundaries while continuing to be kind and intentioned with your clients.

“The most important thing is that you have a clear, concise cancellation policy. It doesn’t have to be really long; it doesn’t have to be endless. But you must have it in place.”

This week on the Do It With Intention Podcast:

  • How a clear and concise cancellation policy will help you to maintain a safe container for your clients.

  • Simple steps to take after a client cancellation so that you can simultaneously look out for the best interest of your client’s desires and your business’s needs.

  • Knowing when to bless and release certain clients, so that you can allow space for your most ideal clients in your practice.

Resources from this episode:

FREE TRAINING!

Ready to go from surviving to thriving in your bodywork business?

I know you may feel exhausted right now, trying to do All. The. Things. to get new clients.

But what if you didn’t have to spend all your time trying to bring new clients in the door? What if there was a better way to fill your massage or bodywork practice?

I invite you to join me for a FREE masterclass: How to Grow Your Bodywork Business Without Constantly Hustling for New Clients!

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You’ll learn a better way to fill your practice so you can do the work you love and make a great living doing it. Join me today!

Thanks for tuning into the Do It With Intention podcast! Get more inside scoop on creating a profitable and sustainable massage or bodywork business by connecting with me on my website for even more resources you can use, and be sure to share your favorite episodes on social media.

Now it’s time to get out there, build your business, and DO IT WITH INTENTION.

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Mindy Totten