EP 46: How to Create a Premium Client Experience with Wendy Batten

 

So often I hear my bodywork students say that all they need to do to improve their business is to get more clients through the door or offer low-priced services.

But here’s the thing: people almost never choose a service because of the price; they go where they feel good.

In today’s episode, I share stories with my friend and fellow women’s business coach, Wendy Batten, about how customer service is merely an expectation, but customer experience is what will set your business apart.

Wendy shares her wisdom and expertise from working with clients on their customer experience and how individualized connection can make or break your business.

Listen in to hear how Wendy’s retail expertise started with a hockey team, and later developed into the successful business she runs today.


“What does customer experience mean? It is truly, fully listening to your customer. Literally listening and asking great questions and asking ‘what do they want?’”

—Wendy Batten


This week on the Do It With Intention Podcast:

  • The secret to a customer experience that will keep your clients coming back for more.

  • Why connections to your customers right now, even if your business isn’t open, are so important to sustaining your clients for the long haul.

  • The questions to ask your favorite clients so that you can attract even more of your ideal customers.

  • Reasons why working with someone who has done what you want to do and can provide you a community to learn from is the perfect recipe for catapulting the business side of your practice to success.


Resources from this episode:

Wendy Batten helps and supports creative shop owners to simplify their retail and entrepreneurial life so that they can thrive in life and business. With years of successful business experience under her belt, including service based, retail and coaching and with hours of professional training and education, workshops and lots of trial and error, she now helps shop owners thrive.

FREE TRAINING!

Ready to go from surviving to thriving in your bodywork business?

I know you may feel exhausted right now, trying to do All. The. Things. to get new clients.

But what if you didn’t have to spend all your time trying to bring new clients in the door? What if there was a better way to fill your massage or bodywork practice?

I invite you to join me for a FREE masterclass: How to Grow Your Bodywork Business Without Constantly Hustling for New Clients!

Grow Your Business is an on-demand training where you’ll learn 3 key strategies you need to grow your massage or bodywork business with integrity and intention. (no sleazy pushy sales tactics!)

You’ll learn a better way to fill your practice so you can do the work you love and make a great living doing it. Join me today!

Thanks for tuning into the Do It With Intention podcast! Get more inside scoop on creating a profitable and sustainable massage or bodywork business by connecting with me on my website for even more resources you can use, and be sure to share your favorite episodes on social media.

Now it’s time to get out there, build your business, and DO IT WITH INTENTION.

Other ways to enjoy this episode:

 
Mindy Totten